Refund policy

Thank you for shopping at Retroartshop. We take pride in offering high-quality products and excellent customer service. Please read our return and refund policy carefully before making a purchase.

✅ Returns & Exchanges

We accept returns for damaged, defective, or incorrect items only. If you receive a product that is damaged in transit or has a manufacturing defect, we’ll gladly offer you a replacement or a full refund.

To be eligible for a return:

• The item must be unused and in its original packaging.
• You must contact us within 7 days of delivery.
• Returns must be shipped back within 14 days of delivery.

Please note:

• We do not accept returns for change of mind or customized/personalized orders.
• and wallpapers are made to order and may not be eligible for return unless damaged or incorrect.

📦 How to Request a Return or Exchange

1. Email us at info@retroartshop.comwith your order number, a brief explanation, and photos showing the issue.
2. Once approved, we will provide return instructions and a return shipping label (if applicable).
3. Once your return is received and inspected, we will notify you of the refund or replacement status within 2–5 business days.

💳 Refunds

• Approved refunds will be processed to your original method of payment within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to an error on our part (damaged, incorrect, or defective item).
• If you haven’t received a refund after 10 business days, please contact your bank or credit card provider.

❌ Non-Returnable Items

We do not accept returns or offer refunds for:

• Used or installed wallpaper
• Customized braille signs (with custom text or logo)
• Clearance or final-sale items
• Items returned without prior approval

🚚 Damaged or Lost in Transit

If your package arrives visibly damaged or is lost in transit:

• Contact us within 3 days of delivery (or estimated delivery).
• Provide photos and order information.
• We will work with the carrier and send a replacement if necessary.

📞 Contact Us

If you have any questions about returns, refunds, or product issues, please reach out:

Email: info@retroartshop.com

Phone: 248-735-9999

Business Hours: Monday–Friday, 9 AM – 5 PM EST